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Community Support Representative, UBER Eats, Czech speaking- Krakow

at Uber Technologies, inc

Posted: 4/24/2019
Job Reference #: 49806
Categories: Customer Service, Sales
Keywords: service, support

Job Description

  • Location
    PL-Krakow
    Department
    Community Operations - Community Operations
  • Uber Overview

    At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

    Job Description

    At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

    Uber is evolving the way we move around the world, and by seamlessly connecting consumers to businesses through our apps, we make cities more accessible. With Uber Eats, we’re building Uber’s newest and fastest growing business, spanning over 100 cities across all six continents in under 2 years. Today, Uber Eats is available in over 50 EMEA towns and cities -- and we’re just getting started.

    COMMUNITY SUPPORT REPRESENTATIVE (CSR) - CZECH - Uber Eats

    What You’ll Do

    • Be a passionate advocate for restaurants, customers and drivers while answering any questions that come your way.
    • Deliver high-quality service across multiple support platforms (email, chat, phone).
    • Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
      Triage issues and escalate them when necessary.

    What You’ll Need

    • Fluency in Czech
    • Good English (B1/B2)
    • Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
    • Proficiency using computers (ability to quickly navigating between various tools).
    • Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
    • Passion for helping others and creating support experiences that exceed users' expectations.
    • Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
    • Ability to work well in a team, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
    • Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis)
    • A bachelor's degree or college experience preferred.

    We offer:

    • Base compensation + performance bonus
    • Private medical (covered by the company)
    • Uber credits (monthly allowance to spend on food delivery and rides)
    • Catered lunches and onsite snacks and drinks
    • Additional training and courses (clear career path)
    • Team building activities, company events
    • Relocation package (if you need to relocate to Poland for this role)
    • Friendly atmosphere, casual dress code
    Not ready? Connect with Uber to receive future communications about opportunities and general information about specific areas of Uber that interest you.