TTEC

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Senior Data Analyst

at TTEC

Posted: 1/7/2019
Job Reference #: 02AMZ
Keywords: statistics

Job Description

Ttec is offering you an astounding opportunity to work in a project for a Search Engine Giant. You will gain valuable experience in digital advertising industry while developing your sales skills as part of a team of top class sales professionals, growing and developing in an innovative and fast paced environment.

 

Why Ttec?

As a global leader in business process outsourcing, Ttec helps organizations around the world grow, manage and optimize their most valuable assets.

Senior Data Analyst
Workplace: Kraków

Senior Data Analyst will support Ttec Programme in data processing. He/she will create reports to highlight any differences using Excel and Google Sheets. Additionally the analyst will analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees. 

 

Responsibilities:

  • Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management) 
  • Create/generate/update new report/dashboard as requested by Operations
  • On time delivery of value add input/data/analysis to support the Operations or Client
  • Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted 
  • Create/Update/Improve weekly presentations - adapting the presentation (content design) proactively based on identified trends and insights on client feedback.
  • On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created
  • Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy
  • Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.
  • Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items
  • Supporting the operations with ad-hoc requests

Requirements:

  • Very good proficiency in MS Excel and Google tools
  • Significant experience with spreadsheets and creating detailed reports - proven with examples from past experience
  • Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
  • Strong knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts
  • Proven working experience as a Data Analyst
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
  • Ability to work efficiently with customers/stakeholders across global time zones
  • Able to take own initiative in solving issues
  • Strong attention to detail and analytical skills
  • Very good written and spoken English
  • Very good communication skills

Benefits:

  • A Competitive salary
  • Flexible hours
  • End of quarter company parties
  • Partial language course reimbursement program
  • Budget for personal development
  • Awesome multicultural environment
  • Private medical care
  • Multisport Card
  • A Micro Kitchen with soft drinks, salads, sandwiches and snacks for free
  • Relocation package (for applicants outside Poland)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!