Navitus Health Solutions

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Associate Product Manager, ePrescribing eHealth

at Navitus Health Solutions

Posted: 7/3/2019
Job Reference #: 5000502990506

Job Description

Requisition Number



Appleton Campus: Appleton, Wisconsin

Other Locations



A bachelor's degree or equivalent work experience is preferred.


Experience with system support, enhancements, testing and a "track record" of tangible success is required. Experience in product management, formal/informal leadership and team collaboration/relationship-building/management is essential. Must be able to exercise appropriate judgment. Experience with program audits and quality is preferred.



Job Description

The Associate Product Manager, ePrescribing eHealth Services (APM) will be responsible for tactical support of Navitus eHealth services, which include e-prescribing, electronic prior authorization, and RxBenefitCheck (real time pharmacy benefits). The APM will report to and provide support to the Assoc. Director, eHealth Services. The APM will assist with and identify solutions for system enhancements, stability, and quality by working with IT resources. The APM will work with the Assoc. Director to create and monitor metrics that ensure product accuracy and quality, vendor strategy and product management. The APM will work with key functional areas to ensure quality product development, Client support, and data integrity. Tasks related to this role will include: participation of certification testing with vendors alongside IT resources, assisting in oversight of system enhancements, assist in creating business requirements, troubleshooting, developing and reviewing requirements, oversight of some system support tasks, and facilitating enhancement requests. In coordination with the Pharmacy Network Management Leadership, the APM will follow the team roadmap for long-term success and continuous improvement to Navitus' eHealth services. The APM will be responsible for tracking all eHealth transactions in Navitus systems, reviewing all eHealth invoices and transaction details from eHealth vendors, and producing eHealth transaction billing statements to Navitus clients that includes fees and transaction details for each eHealth activity. The APM will assist in crafting presentations to clients and prospective clients that highlight the value of eHealth products. The APM will develop a deep understanding of industry standards and serve as a business and technical subject matter expert for the organization as they relate to eHealth products.

Job Responsibilities:

  • Work with Provider Services Leadership to execute goals and objectives for Navitus' eHealth products.
  • Responsible for the timely completion of e-health product reports for transaction data and billing for Finance and Client teams.
  • Development and maintenance of internal eHealth product metrics.
  • Assist IT support teams to execute on testing of system enhancements, test cases, managing defects, and documenting results within required timeframes.
  • Assist leadership in oversight of setup and maintenance of system configuration.
  • Assist with IT after-hours support as needed.
  • Attend and participate in industry standard setting organization meetings for eHealth products
  • Stay apprised of industry best practices and competitive intelligence and guide Navitus' products to be an industry leading solution.
  • Maintain business process knowledge around eHealth products day-to-day processes.
  • Work closely with Pharmacy Network Management / Provider Services Leadership to ensure detailed requirements meet the need of the business.
  • Ensure that system enhancements, testing issues, and information about e-prescribing and RxBenefitCheck are communicated timely to the Provider Services and IT/LIRNS teams.
  • Troubleshoot for system issues or questions.
  • Work with IT and Provider Services leadership to ensure controls are in place that adequately assess system quality and stability.
  • Work with end users to suggest enhancements to the system or workflow processes to meet the needs of the business. Assist leadership in documenting requirements for new processes, services and changes to existing processes and services to achieve department business and strategic goals.