Manitowoc County

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Field Service Technician

at Manitowoc County

Posted: 3/27/2019
Job Reference #: 19001095

Job Description

-Support dealers and final customers on technical issues, carry out commission, PIP´s and warranty issues;

-Supply technical information to National accounts, distributors and service centers;
-Support and warranty supply  coordination from local parts distributors;
-Supervise and control technical deliveries;
-Supervise and make PIP's inspections;
-Document control for services provided;
-Carry out commission, repairs and warranty issues on site;
-Maintain self training program updated and accomplished in our product lines to assure correct service to customers; 

- Share technical information and support with Inside parts sales coordinator; 

- Networking with team members in USA (Shady Grove, Manitowoc), France & China to obtain technical information about machines in our region;

- Service managers in each service center throughout the region to answer questions and provide information not available in the systems (GPX-3, GWX, GTL, etc.)
-Keep service centers, distributors and national accounts informed in regards technical bulletins and improvement programs (PIP)


-Bachelor's Degree;
-Product & Customer Service 3 year experience;
-Excellent  interpersonal relation;
-Availability for extensive travel requirement;
-Advanced fluency in English;
-Team player;
- Knowledge in the handling of user-level Microsoft, Windows 7 and Office 2010 (Laptop);
-Handling Smart Cell Phone; 

-Knowledge in the use of basic diagnostic tools (hydraulic and electronic); 
-Customer Service Mindset (Attitude).
- Should be available for travels inside Latin America. Needs to go to countries like Panama and Costa Rica. Go to job site for long period of time were working conditions are only minimum;

- Good communication, continuous improvement, adaptability, initiating action, planning and organization, work standards, customer focus, decision making, technical/professional knowledge and experience, contributing to team success.