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Residential Loan Processor I, Green Bay
at Associated Banc-Corp
Equal Opportunity Employer
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
Under general supervision, support front line sales in the compilation and verification of documentation necessary to evaluate and decision residential loans, including conventional portfolio and secondary market and construction loans. Stay current of changes in investor, regulatory and internal guidelines to ensure compliance and loan eligibility.
As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customer's best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline.
KEY RESULT AREAS
Regulation and Compliance
Provide loan processing support to loan officer and customer. Contact customer to request appropriate credit documentation needed for loan file. Maintain regular communication with customer and loan officer. Communicate UW approval and obtain outstanding conditions.
Review appropriate credit documentation (Income, appraisal, assets, red flags, credit report, etc.) has been received per corporate loan policy and/or AUS results and update loan origination system. Order tax transcripts and condo questionnaires as applicable. Request/ review any other documentation pertinent to the loan file (affidavits, offers to purchase, tax returns, recorded documents, certificates of eligibility, etc.). Prepare file and submit to Residential Underwriting Department for a loan decision, ensuring Reg B is not violated.
Analyze credit documentation (income, assets, red flags, KYC, credit report) provided to ensure required documents have been received per loan policy and/or AUS results. Update Loan Officer of completed tasks and progress throughout processing phase.
Monitor progress of requested information to ensure loans are decisioned in a timely manner. Verify that requested information is complete and logged on checklist. Update application form and enter in Loan Origination System. Review all critical documents (appraisal, credit report, title evidence, VOD, VOE, VOL, etc.) for consistency and to ensure data integrity within the loan application.
Communicate with Regulatory Team, Loan Officer and/or Underwriting to ensure all applicable change of circumstances have been properly documented and disclosed to the customer.
Review and signoff on subsequent documentation provided to satisfy underwriting conditions. Responsible for post underwriting custom/credit worthy conditions.
Review title commitments to ensure proper lien position will be met. Obtain any subordination and/or satisfactions. Communicate with Loan Officer to address any judgments, encumbrances, encroachments or other liens that would put lien position at risk.
Prepare Pre-closing checklist. Obtain verbal employment verifications, payoffs, home owners/condo/flood insurance. Communicate clear to close communication to loan officer and customer
Manage Daily/weekly production reports for file management and compliance regulations. Must ensure customer (internal and external) expectations are met or exceeded.
Confirm all required documentation has been printed to create a complete paper file to be submitted for record retention for all loan files. Ensure all denied and withdrawn loans are submitted to records in a timely manner to ensure file is available for HMDA review.
High School or equivalent combination of education and experience Required
Associate's Degree Business, Finance or Related Field Preferred
Less than 2 years Experience in a business setting that includes customer service and office support. Required
2-4 years In a financial environment that includes experience with real estate loans. Knowledge of residential loan documents, loan servicing policies and practices, as well as laws and regulations applicable to loan programs, closings and real estate transfers. Preferred