Job: Customer Service Representative Clinic - Job #: 65179BR

Imagine Yourself Here:

A place to be your best! At Aurora Health Care we believe that each of us can use our knowledge, experience and creativity to find better ways of providing patient centered care. We're a non-profit organization with a clear vision. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. At hospitals, clinics, pharmacies, offices and home care agencies throughout eastern Wisconsin, we're finding better ways.

Better choice. Better career. Better life.

Job Title

Customer Service Representative Clinic

Building Code

MC-Aurora Manitowoc Clinic

Address

601 Reed Ave

City

Manitowoc

# Hours Per Pay Period (Bi-weekly)

64

Schedule

Tuesday through Friday 8:00 a.m. to 5:00 p.m.

Req # (optional)

65179BR

Explore a Career In

Customer Service - Reception

Job Description

Imagine yourself....
Providing the first point of contact for our patients when they enter the GI and Neuro department. The Aurora Manitowoc Clinic seeks an enthusiastic service-oriented individual interested in joining our Customer Service Representative team in assisting our diverse patient population.

Imagine Yourself...

Greeting patients and visitors in a prompt, courteous, and helpful manner and responding to routine requests for information.

Assisting patients in completing all necessary forms; obtaining demographic and insurance information for customers; verifying insurance coverage, collecting co-pays, deductibles, and previous balances; posting payments and updates on-line all registration and insurance information as necessary.

Updating registration and entering charges for non-clinic patients.

Scheduling patients in the Physician Practice Management System and follows office scheduling policies.

Answering telephone, screening calls, taking messages. Responding to routine requests for information.

Maintaining files with referral slips, Medicare authorizations, and insurance slips. Some of this procedure is completed on-line.

Sorting and routing medical documentation to the appropriate location.

Gathering, auditing, and correcting clinic charge document including patient demographic information. Working with physicians and other staff to acquire additional information to achieve encounter document completeness.

Entering charges accurately and in a timely manner, using an on-line system.

General Qualifications

High school diploma or equivalent preferred.

One year of experience using mainframe or personal computer applications including MicroSoft Office & Windows applications is required.

One year of experience working in a medical environment including an understanding of medical terminology and the medical insurance process is preferred.

The ability to operate all equipment necessary to perform the job.

One year of previous customer service and/or receptionist experience, including both direct customer contact, and contact via telephone is required. Must have the ability to speak clearly and concisely.

Will need to work well independently and with co-workers in a team effort to service customer

Experience using basic office equipment, i.e., fax machine, 10-key calculator and copy machine is preferred.

Must have the ability to sort and file materials correctly by alpha/numeric system. Must have the ability to read and understand verbal and written instructions.

Discover the Benefits:

Imagine a workplace where you are valued for Finding Better Ways and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.