Job: CUSTOMER SERVICE REPRESENTATIVE - Job #: 90589BR

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Jobing Description

Imagine Yourself Here:

At Aurora Health Care we believe that each of us can use our knowledge, experience and creativity to help people live well. We're a non-profit organization with a clear vision of providing people with better health care then they can get anywhere else. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals.

Better choice. Better career. Better life.

Job Title

CUSTOMER SERVICE REPRESENTATIVE

Facility

AMG-Brown County-235

Address

1881 Chicago St

City

De Pere

State

WI

County

Brown

Zip Code

54115

# Hours Per Pay Period (Bi-weekly)

40

Schedule

Monday, Tuesday, Every Other Wednesday 8:30 am - 5:00 pm

Req # (optional)

90589BR

Explore a Career In

Customer Service - Reception

Job Description

Imagine yourself
*Greeting patients and visitors in a prompt, courteous, and helpful manner.
*Scheduling patients according to the physician protocol.
*Assisting patients in completing all necessary forms; obtaining demographic and insurance information for customers; verifying insurance coverage, collecting co-pays, deductibles, and previous balances; posting payments and updating on-line all registration and insurance information as necessary.
*Answering the telephone, screening calls and taking messages from patients.
*Maintaining work area and lobby in neat and orderly manner.
*Working with physicians and other staff to acquire additional information to achieve encounter document completeness.

Skills / Requirements

General Qualifications

*High school diploma or equivalent preferred.
*One year of experience using mainframe or personal computer applications including Microsoft Office & Windows applications is required.
*One year of previous customer service and/or receptionist experience, including both direct customer contact, and contact via telephone.


Desired Qualifications

*One year of experience working in a medical environment including an understanding of medical terminology and the medical insurance process.
*Will need to work well independently and with co-workers in a team effort to service customer.
*Bilingual skills.


This position is open due to a military leave:

No

Discover the Benefits:

Imagine a work environment where you are valued for finding better ways of caring for our patients and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.